Common Problems

1. Are you a manufacturer or a trading company?


We are manufacturers. We have a professional factory in Shanghai, China, producing various checkweighers, weight sorting machines, metal detectors, checkweigher and metal detector combo, weighing labeling machines,etc.

2. Can you guarantee your quality?


Of course. We are a manufacturing factory. More importantly, we attach great importance to our reputation. The best quality is always our principle. You can rest completely assured of our production.

3. How to select the product?


Step 1, determine the series based on the size, weight range, and purpose of the products you need to sort.

If the weight is within 300g and the size is 150 * 90 * 30mm, choose model SG-150 with a belt width of 150mm and a range of 500g, which is more suitable.

Step 2, is to determine the level you need to sort, whether it is three levels or five levels. Different levels have different prices, and the more levels, the higher the price. At present, our factory can sort up to 12 levels.

Step 3, is to determine the height, width (if any), and usage space required by our company for your existing assembly line.

Step 4, determine the features you need to choose; For example, USB storage data, real-time transmission of weight data, alarms, etc.

In order to provide more accurate parameters, solutions, and quotations, we suggest that you contact our responsible person to help you complete the selection process.

4. What is the detection accuracy of your company? How much speed can we reach?


The accuracy of testing products is determined by many factors, which are related to the weight, size, speed, and usage environment of the product. Overall, the larger the weight, the larger the product size, the slower the speed, and the poorer the accuracy of the detected product, in an inverse relationship.

5.Can your company set the equipment sorting level?


The sorting range of the product can be set according to specific needs, such as self setting, 10-50g, 51-100g, 101g-300g. The operation is very simple, and the company has upgraded to the third generation product, with one click start, greatly improving performance and quality.

6. What are the overall dimensions of the product?


The sorting levels vary in size, and our company supports customized product sizes

7. Do you sell product accessories?


Yes. We can provide spare parts for customers with machine problems at the lowest cost.

8. Do you accept customer logos and customization?


We accept various customizations and logos for all our products as customers

9. What are the payment and transaction terms for new customers?


Payment methods: telegraphic transfer, letter of credit, D/P, D/A, Western Union remittance, etc.

10. What is the minimum order quantity and warranty?


Minimum order quantity: 1 set

11. What is your delivery time?


Generally speaking, it takes 15 to 45 days after receiving your advance payment. The specific delivery time depends on the items and quantity you ordered.

12. Do I need to pay additional fees? For example, taxes or tariffs?


Yes, customs duties/taxes are the responsibility that the buyer needs to pay, and shipping costs do not include taxes.

13. What should I do if we cannot operate the machine after receiving it?


Send the operation manual and video demonstration together with the randomizer to provide instructions. In addition, we have a professional after-sales team who can solve any problems online 24 hours a day.

14. How is your after-sales policy?


Customer first is our consistent principle. The normal warranty period for all of our products is 12 months. We provide necessary feedback or video guidance for daily issues. If a large number of products have major quality issues. Our technology and engineers support overseas services.

If you have any further questions or confusion, please feel free to contact us at any time and we will provide detailed answers! Sincerely hope to cooperate with you!

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